Contact Us
We are a small team and we answer every message ourselves. Whatever you need — an order question, help choosing a product, or a problem to sort out — we would rather hear from you than have you guess.
Get in Touch
Email support@happyfur.care
Response time Within one business day
Hours Monday – Friday, 9:00 AM – 5:00 PM ET
Mailing address
HAPPYFUR LLC
5830 E 2ND ST, STE 7000 #36094
Casper, WY 82609
United States
Our mailing address is for correspondence and legal notices. Please do not send returns to this address — return authorization and the correct return address are issued by email. See our Refund and Return Policy.
Before You Write
Including a little detail helps us solve your problem in one reply rather than three.
For an order question, please include:
Your order number (in your confirmation email, beginning with #)
The email address used at checkout
What you would like us to do
For a damaged or incorrect item, please also attach:
Photographs of the product
A photograph of the label, showing batch and expiry codes
A photograph of the outer shipping packaging
Photographs let our operations team resolve the issue and open a manufacturer quality claim immediately, usually the same day.
What to Contact Us About
Topic Subject line to use
Where is my order? Order Status
Damaged, incorrect, or defective item Damaged Item
Starting a return or refund Return Request
Changing or cancelling an order Order Change
Product or feeding questions Product Question
Privacy rights and data requests Privacy Request
Wholesale or partnership inquiries Partnership
Using these subject lines routes your message correctly and gets you a faster reply.
Frequently Asked, Answered Here
Where is my order? Check the tracking link in your shipping confirmation email. Tracking can take up to 24 hours to activate. If it has not moved in 48 hours, write to us.
Can I change my shipping address? Only before the order is dispatched, which is usually a matter of hours. Email us straight away and we will change it if we can.
Can I return an opened product? Generally no — our products are consumables and opened items cannot be resold safely. But if it arrived damaged, is past its date, or is not what you ordered, you are fully covered. If your pet simply would not eat it, write to us anyway and we will see what we can do. See our Refund and Return Policy.
Do you ship outside the United States? Not at present. We ship within the US only, including Alaska, Hawaii, and US territories.
How much of this product should I feed? Follow the manufacturer's guidance on the label, which is authoritative. For anything specific to your animal's health, ask your veterinarian — we are not able to give veterinary advice. See our Disclaimer.
Urgent: Adverse Reactions
If your animal has an adverse reaction to a product, stop feeding it immediately and contact your veterinarian.
For a poisoning emergency, contact the ASPCA Animal Poison Control Center at (888) 426-4435 or the Pet Poison Helpline at (855) 764-7661. Both operate 24 hours a day; a consultation fee may apply.
Once your animal is safe, please tell us at support@happyfur.care. Keep the product and its packaging, including batch and lot codes — we need them to report the issue to the manufacturer and to help other customers.
Business and Legal Inquiries
Legal notices, service of process, and formal correspondence should be sent to HAPPYFUR LLC at the mailing address above.
Press, wholesale, and partnership inquiries: email support@happyfur.care with Partnership in the subject line.
HappyFur · happyfur.care · support@happyfur.care