Last updated: September 1, 2026
We want your pet to love it. If they do not, we will make it right.
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, the item must be in the condition you received it and in its original packaging, with proof of purchase.
How to start a return
Email support@happyfur.care with your order number and the reason for the return. We will reply within 24 hours with a return address and instructions.
Please do not send anything back before contacting us. Returns sent without prior approval cannot be processed or refunded.
Return shipping costs
- If the item is damaged, defective, or we sent the wrong thing – we cover return shipping in full, and you choose a replacement or a refund.
- If you changed your mind – the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged or wrong items
Please inspect your order on arrival. If the item is defective, damaged, or incorrect, email us within 7 days of delivery with a photo, and we will sort it out immediately at no cost to you.
Non-returnable items
- Items marked final sale or clearance
- Gift cards
- Perishable goods, including treats and food, once opened
- Items returned more than 30 days after delivery
- Used or heavily worn items showing damage beyond normal inspection
Refunds
Once we receive and inspect your return, we will email you to confirm it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit to your statement.
If more than 15 business days have passed since we approved your refund and you still have not seen it, email support@happyfur.care.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order once your return is approved.
Order cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once an order enters fulfillment we may not be able to stop it, and you will need to use the return process instead.
Contact
HAPPYFUR LLC
5830 E 2nd St, Ste 7000 #36094
Casper, WY 82609, United States
support@happyfur.care